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Technical Support

Technical Support

If you suspect the goods you purchased are Faulty, please contact the manufacturer directly to arrange an exchange or replacement product.

Astronergy
  • Astronergy – contact us
  • Astronergy PV panels - downloads
  • Astronergy download centre
  • BPE (Badger Power Electronics)
    Earthwise - SOLiC Immersion Controller
    EVBox

     If your query is regarding service or equipment issues, then please submit your issue to the EVBox Support website link (below) where a ticket will be raised and allocated to the country support engineers. https://help.evbox.com/s/contactsupport?language=en_US  


    If you do require technical support when you are on site, you can call the following number to speak to the on-call engineer in the Netherlands HQ: 0044 330 470 1958

    Fronius 
    GARO
    Genius Roof Solutions  - SolarFlash
    GoodWe
    Growatt
    • service.uk@growatt.com
    • tel: +44 2085006618

    Yifan Wu    Service Engineer

    Yujian Chen   Service Engineer

    Yichao Liu    Service Engineer

    Wifi Dongle Configuration Inquiry & Firmware Update

    Wenbo Zhao  Service Engineer

    • Email: jack.zhao@growatt.com 
    • WhatsApp:+44 7536206235

    Jianye Pu Warranty Service Engineer

    • Email:jianye.pu@growatt.com
    • Phone:+44 7529797238
    GSE Integration (Ground Mount)
    Herschel - Infrared Heating
    • +44 117 3253850
    Design support
    Huawei and SKE

    For support - please complete: 
    https://skesolar.freshdesk.com/support/home
    SKE Technical Support +43 732 64 10 65   (press 2 for English language)
    support@ske-solar.com
    Services (huawei.com)
    Huawei - download centre
    Huawei FusionSolar Datasheets, Manuals, Certificates, Videos Download | ske-solar.com
    Smart PV Forum - Huawei Enterprise Support Community
    Video Tutorial Huawei System Commissioning - ske-solar.com
    FusionSolar App and Web Portal
    eu_inverter_support@huawei.com
    Huawei Global Services Centre 00 80 03 38 88 888 or +40312261910

    Marlec - Solar iBoost
    MiHome - Energenie
    MyEnergi - Zappi, Eddi, Harvi
    MY-PV (DC immersion)
    Nest (Google)
    Ohme EV Charging
    Peimar
    Projoy Electric
    RECOM Tech
    Rolec EV
    SMA
    Smappee
    Sunsynk
    Suntech
    Tigo optimisers
    TP Link
    Trannergy
    Trina Solar
    Van der Valk  / Valk Solar
    WallBox

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    Technical Support

    If you suspect the goods you purchased are Faulty, please contact the manufacturer directly to arrange an exchange or replacement product.

    EVBox

     If your query is regarding service or equipment issues, then please submit your issue to the EVBox Support website link (below) where a ticket will be raised and allocated to the country support engineers. https://help.evbox.com/s/contactsupport?language=en_US  


    If you do require technical support when you are on site, you can call the following number to speak to the on-call engineer in the Netherlands HQ: 0044 330 470 1958

    Growatt
    • service.uk@growatt.com
    • tel: +44 2085006618

    Yifan Wu    Service Engineer

    Yujian Chen   Service Engineer

    Yichao Liu    Service Engineer

    Wifi Dongle Configuration Inquiry & Firmware Update

    Wenbo Zhao  Service Engineer

    • Email: jack.zhao@growatt.com 
    • WhatsApp:+44 7536206235

    Jianye Pu Warranty Service Engineer

    • Email:jianye.pu@growatt.com
    • Phone:+44 7529797238
    Herschel - Infrared Heating
    MY-PV (DC immersion)
    Ohme EV Charging
    Sunsynk
    Trannergy

    Technical Support

    If you suspect the goods you purchased are Faulty, please contact the manufacturer directly to arrange an exchange or replacement product.

    Astronergy
  • Astronergy – contact us
  • Astronergy PV panels - downloads
  • Astronergy download centre
  • BPE (Badger Power Electronics)
    Earthwise - SOLiC Immersion Controller
    EVBox

     If your query is regarding service or equipment issues, then please submit your issue to the EVBox Support website link (below) where a ticket will be raised and allocated to the country support engineers. https://help.evbox.com/s/contactsupport?language=en_US  


    If you do require technical support when you are on site, you can call the following number to speak to the on-call engineer in the Netherlands HQ: 0044 330 470 1958

    Fronius 
    GARO
    Genius Roof Solutions  - SolarFlash
    GoodWe
    Growatt
    • service.uk@growatt.com
    • tel: +44 2085006618

    Yifan Wu    Service Engineer

    Yujian Chen   Service Engineer

    Yichao Liu    Service Engineer

    Wifi Dongle Configuration Inquiry & Firmware Update

    Wenbo Zhao  Service Engineer

    • Email: jack.zhao@growatt.com 
    • WhatsApp:+44 7536206235

    Jianye Pu Warranty Service Engineer

    • Email:jianye.pu@growatt.com
    • Phone:+44 7529797238
    GSE Integration (Ground Mount)
    Herschel - Infrared Heating
    • +44 117 3253850
    Design support
    Huawei and SKE

    For support - please complete: 
    https://skesolar.freshdesk.com/support/home
    SKE Technical Support +43 732 64 10 65   (press 2 for English language)
    support@ske-solar.com
    Services (huawei.com)
    Huawei - download centre
    Huawei FusionSolar Datasheets, Manuals, Certificates, Videos Download | ske-solar.com
    Smart PV Forum - Huawei Enterprise Support Community
    Video Tutorial Huawei System Commissioning - ske-solar.com
    FusionSolar App and Web Portal
    eu_inverter_support@huawei.com
    Huawei Global Services Centre 00 80 03 38 88 888 or +40312261910

    Marlec - Solar iBoost
    MiHome - Energenie
    MyEnergi - Zappi, Eddi, Harvi
    MY-PV (DC immersion)
    Nest (Google)
    Ohme EV Charging
    Peimar
    Projoy Electric
    RECOM Tech
    Rolec EV
    SMA
    Smappee
    Sunsynk
    Suntech
    Tigo optimisers
    TP Link
    Trannergy
    Trina Solar
    Van der Valk  / Valk Solar
    WallBox